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1. How can I report traffic problems in my neighborhood? How do I report suspect narcotics activity?

You can report problems in your neighborhood by calling 847-398-5511. Please provide information to the call taker about the location and nature of the problem, when it occurs, and whether you would like to have an officer call you back.

2. How do I obtain a copy of a police report or accident report?

There is a $5 fee for copies of reports - certain types of reports may require an additional Freedom of Information Act request. Records can be mailed or picked up in person, by mail requests must include a copy of identification, and a self-addressed stamped envelope.

3. How do I speak with a police officer after hours?

The Police Department is open and taking calls for service 24/7, the public entrance is closed to general public traffic between 8 p.m. and 8 a.m. A phone is located at the front entrance that connects walk in traffic with a police dispatcher. A police officer will meet the caller at the station.

After hours outside agency requests for assistance - outside law enforcement agencies that require the assistance of the Prospect Heights Police Department are directed to call 847-590-3483 between the hours of 8 p.m. and 8 a.m. CST.

4. I received a ticket and I don’t think it’s fair. What can I do?

If you received a traffic ticket and you feel that it was issued in error, then we encourage you
to set up a hearing before a judge. To do this, you should refer to the bottom of the citation and the accompanying envelope. The instructions on how you can obtain a court hearing are clearly outlined.

If you’ve received an ordinance violation citation and wish to contest, you may come to the Police Center and fill out a request for citation review, if not satisfied with the outcome of the review a court date may be requested.

5. When do I call 9-1-1?

The Prospect Heights Police Department asks that all requests for police service be called in to 9-1-1. This includes such calls as vehicle lock out assists and abandoned property as well as emergencies.

6. If I have a complaint against a City of Prospect Heights Police Department employee, what should I do?

The Prospect Heights Police Department is committed to maintaining a professional force and department. Both officers and civilians work for the department. If anyone has a complaint regarding an officer's actions or a civilian employee’s actions, he/she is encouraged to speak with a department representative about the incident. Complaint forms are available at the Police Station or online on the Police Department's webpage. Everyone should know they have every right to make a complaint and that no retaliation will come as a result of that complaint. The department will diligently investigate the complaint and implement corrective measures if warranted.

7. What are the hours for the Police Department?

The Prospect Heights Police Department is on duty 24/7. The Police Center’s public entrance is open for records and administrative requests from 8 a.m. to 8 p.m. After 8 p.m. a person may speak with an officer or request assistance by picking up the phone located in the foyer of the Police Center and speaking directly with a dispatcher.

8. What can I do about incidents with domestic or wild animals?

To report incidents involving domestic animals call 9-1-1. The Prospect Heights Police Department does not remove wild animals unless there is a threat to public safety. Callers will be referred to a for profit wildlife removal specialist.

9. Where is the Prospect Heights Police Department located?

The Prospect Heights Police Center is located at 14 East Camp McDonald Road, one block east of the intersection of Camp McDonald and Elmhurst Road (Illinois Route 83).