Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Police
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You can report problems in your neighborhood by calling 847-398-5511. Please provide information to the call taker about the location and nature of the problem, when it occurs, and whether you would like to have an officer call you back.Police
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Police
To obtain an accident report, please visit the online police services page and adhere to the instructions outlined in the "Vehicle Crash Reports Online" section. If you require a police report, kindly refer to the same online police services page and follow the guidelines provided under the "Police FOIA Request" section.
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Police
A telephone is provided in the lobby of the police department for individuals seeking assistance after hours. This device connects the caller directly to a police dispatcher. A police officer will be dispatched to meet the caller in the lobby.
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Police
If you received a traffic ticket and you feel that it was issued in error, then we encourage you to set up a hearing before a judge. To do this, you should refer to the bottom of the citation and the accompanying envelope. The instructions on how you can obtain a court hearing are clearly outlined.
If you’ve received an ordinance violation citation and wish to contest, you may come to the Police Center and fill out a request for citation review, if not satisfied with the outcome of the review a adjudication hearing date may be requested.
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The Prospect Heights Police Department asks that all requests for police service be called in to 9-1-1. This includes such calls as vehicle lock out assists and abandoned property as well as emergencies.Police
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The Prospect Heights Police Department is committed to maintaining a professional force and department. Both officers and civilians work for the department. If anyone has a complaint regarding an officer's actions or a civilian employee’s actions, he/she is encouraged to speak with a department representative about the incident. Complaint forms are available at the Police Station or online on the Police Department's webpage. Everyone should know they have every right to make a complaint and that no retaliation will come as a result of that complaint. The department will diligently investigate the complaint and implement corrective measures if warranted.Police
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Police
The Prospect Heights Police Department is available to serve the community around the clock, operating 24 hours a day, seven days a week. The public entrance for records and administrative requests is accessible from 8:00 AM to 8:00 PM, Monday through Thursday. During the weekends, the department remains open 24 hours on Friday, Saturday, and Sunday.
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To report incidents involving domestic animals call 9-1-1. The Prospect Heights Police Department does not remove wild animals unless there is a threat to public safety. Callers will be referred to a for profit wildlife removal specialist.Police
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The Prospect Heights Police Center is located at 14 East Camp McDonald Road, one block east of the intersection of Camp McDonald and Elmhurst Road (Illinois Route 83).Police
Licenses
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Go to City Hall or visit the City website.Licenses
Water Committee
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Property owners interested in City supplied water need to pursue the creation of a Special Service Area. The number of interested properties, how the properties are arranged, and the properties' location to the City's existing water infrastructure are all factors determining the creation of a Special Service Area.Water Committee
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Yes, residents can have both a well and/or hook up to a municipal water connection (SSA6, Lake Claire/Shires).Water Committee
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A defined and contiguous geographic area. The special services provided to an SSA are typically financed by an ad valorem property tax or some sort of special and distinct tax that is rationally related to the benefit within the SSA.Water Committee
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SSAs are created by the residents within the geographical boundary of the proposed SSA.Water Committee
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After the legal requirements of a SSA are completed, the SSA is presented to the City Council for approval or denial. If approved, the City Council adopts a City ordinance proposing the establishment of the SSA.Water Committee
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The cost for the improvement is only distributed among those properties residing within the defined SSA.Water Committee
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Every SSA is unique and the individual cost per property is contingent upon how many properties are in the SSA, the value of the property, and other infrastructure costs. The cost of the SSA is amortized over a period of time decided upon through the SSA, usually twenty years.Water Committee
SSA Sub-committee
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Every SSA is unique and the individual cost per property is contingent upon how many properties are in the SSA, the value of the property, and other infrastructure costs. The cost of the SSA is amortized over a period of time decided upon through the SSA, usually twenty years.SSA Sub-committee
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Property owners interested in City supplied water need to pursue the creation of a Special Service Area. The number of interested properties, how the properties are arranged, and the properties' location to the City's existing water infrastructure are all factors determining the creation of a Special Service Area.SSA Sub-committee
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Yes. Residents can have both a well and/or hook up to a municipal water connection (SSA6, Lake Claire/Shire)SSA Sub-committee
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The cost for the improvement is only distributed among those properties residing within the defined SSA.SSA Sub-committee
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After the legal requirements of a SSA are completed, the SSA is presented to the City Council for approval or denial. If approved, the City Council adopts a City ordinance proposing the establishment of the SSA.SSA Sub-committee
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Average cost of a water hook-up from the street to each home is estimated to be between $1,000 and $5,000 depending on the actual distance of the pipe. The material specified, and the number of obstacles and amount of landscape restoration needed to complete the job.SSA Sub-committee
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The monthly cost of water would be determined by three elements: a. The wholesale cost per gallon. b. The cost of transmission. c. The cost of system maintenance.SSA Sub-committee
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These costs depend upon a number of factors. The type of infrastructure used, the amount of infrastructure needed to supply an area and the location of the area in regards to an existing water supply and the infrastructure needed to connect the supply. For strictly informational purposes only, if the entire City were to acquire Lake Michigan water, the total infrastructure piping system for Prospect Heights would require 271,756 feet of piping (75,075 feet of 12”; 8,824 feet of 10”; and 187,857 feet of 8”). A total of 164 fire hydrants would be required. Approximately 2,500 buffalo boxes would be required - one in front of each home or business. A 1,000,000 gallon water storage tower would be required, giving the Prospect Heights Water System 1-1/2 days of supply. Two tanks at Rob Roy would be retained; each holding 250.000 gallons. The 2013 Baxter and Woodman estimate for City-wide municipal water would cost approximately $80,879,000.SSA Sub-committee
Water Committee Well
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Water Committee Well
The City and Water Committee do not endorse any water products. However, with a recent increase in residents requests, the Water Committee is looking into hosting an event where well water product vendors will be invited to inform residents of the products they offer. Keep an eye out for forthcoming information right here on the Water Committee's webpage.